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General Sales Conditions General Sales Conditions
General Sales Conditions,

1.1 Contract. For online purchases we accept payment by Visa, MasterCard or carte blue. Your card payment will be processed at the time of purchase.

If your order is not available we will email you with the expected time of dispatch.

Petit Poisson Rouge does not take orders by E-mail, however, please feel free to make enquiries about purchases to

The order confirmation is confirmation of the receipt of your order only, and is still subject to the products you have ordered being available.Petit Poisson Rouge will contact you if there is any unexpected delay on the delivery of your products or there is a problem with processing your payment.

If goods are not in stock at the time of receiving your order we will endeavour to contact you to agree a new delivery date.

We aim to deliver within 5 working days, however if due to stock levels or any other reason this is not possible, we will offer to cancel your order and issue a full refund or deliver your order as soon as the items become available.

1.2 Accuracy of information Petit Poisson Rouge makes every effort to ensure that all information on its site is up to date and current. However, we do not represent or warrant that the information accessible via this site is accurate, complete or current.

Price and availability information is subject to change without notice except that we will notify you of any change in price after the placing of your order giving you the opportunity to cancel your order or accept the new price.

1.3 Petit Poisson Rouge reserves the right to change the prices of any products without notice.

1.4 Expected delivery times may vary from item to item. Any items with varied delivery times are located in the description area of the respective items.

1.5 Delivery times and costs. We aim to despatch all orders placed with us by noon on the same same day.

1.6 Returns You have the right to return your purchase without reason provided you notify us of your intention to do so within 7 days of the day you received your order and you take reasonable care of the goods while in your care.
The goods are deemed to be in your care until such time as they are returned to our premises. If goods are returned within 14 days of your notice to return them you will be fully refunded for your goods.
You will cover the cost of returning the goods to us and our postage & packaging costs.
This does not affect your statutory rights.
Products should be sent with a copy of the receipt to: Returns Department, Punch Design sarl, 7 Lotissement les Oliviers, Route de Rasteau, 84290 CAIRANNE, France. The payment method used to purchase the goods will receive a refund within 30 days. If your payment was made by cheque, you will receive a cheque for the amount of the goods returned less postage & packaging within 30 days.

1.7 Complaints Procedure. Petit Poisson Rouge will endeavour to respond to all complaints within 5 working days of receipt. If you would like to lodge a complaint please e-mail All complaints will be handled in a professional, fair, effective and totally confidential manner.

1.8 Copyright Permission is granted to electronically copy and to print portions of this web site for the sole purpose of placing an order or using this Web site as a shopping resource. Any other use of materials on this Web site, including reproduction for purposes other than those mentioned above, modification, distribution, or republication, without our prior written consent is strictly prohibited.

1.9 Law and jurisdiction The purchase of any goods from this web site is governed by French Law. By accepting these terms and conditions you are submitting the contract to the jurisdiction of the French Courts.


To complete your order Punch design needs to collect certain personal information such as your name and address.

This is used purely to fulfil your order and will be stored in compliance with the requirements of the Data Protection Act.

Any supplementary information is to improve the service Punch design offers such as informing you of offers and events or recommendations that suit your buying pattern or to change the look and feel of the site to reflect your preferences.

We will respect any and all customer requests regarding the use of their personal data. please let us know by email to if we are deficient in any way in this respect.

Punch design does not sell or trade any of your personal details to third parties. We may at some time in the future wish to pass on statistical information about our customers, sales patterns, traffic volumes and related matters to reputable third parties, however, the information will not identify individual customers.

If at any time you want to know what information Punch design holds about you, then feel free to contact us and we will provide you with all the information we hold about you. If you want to remove the information please let us know at any time.

Punch design does not hold information relating to the credit/debit card used to make purchases through our web site. .
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