Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue or use the search function, until you find what you want. Click on Add to Cart and then choose the color the size and the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details.
Payment & Currencies
We accept VISA and MASTERCARD. Credit cards are processed immediately using the e-transactions system which is part of the Credit Agricole secure payment system . Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us at firstname.lastname@example.org
Shipping And Handling
Postage depends on the weight of your order. The postage is including assurance and handling. We despatch in france with collissimo suivi and worldwide with collissimo international against signature. Free shipping for orders above 75 euros!!
We will help you to make a claim against collissimo (the french postal service) if your piece goes missing in the post.
We will ship to the billing address on the credit card when you order online, unless you want to ship to another address which you can state at the orderform.
Please make cheques payable to Punch Design sarl.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the e-transactions secure transaction system, which is the system of our bank Credit Agricole. Details are not stored on the Internet or on any of our own computers. Despite our great attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Return of Unwanted Goods : Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 7 days of receiving your goods to arrange a full refund less postage. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days of receiving the returned goods and will be made by the same method by which you made your payment originally. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. Goods will only be deemed returned when actually received by us. This guarantee does not affect your statutory rights as a consumer.
If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at email@example.com We endeavour to respond to all customer services enquiries within 24 hours